NY IT Helpdesk

START HERE 7

• Introduction
• IT SOP's and Training Library
• How to Send a Fax from Your Email
• Creating your standard WOL email signature
• Adding a Printer on Windows

View all 7

System Access 3

• Cato Networks VPN Client for MacOS
• DirecTV Remote Operation
• Add a Public Folder Calendar to Outlook

Product/Service Request 2

• Request for Gift Cards
• Conferencing

MMS Troubleshooting 3

• Setup Student Fusion Trip
• MMS Search - People Not Found
• Missions Site - New Location MMS Setup (MAP)

Office 365 4

• Office 365 Upgrade for LCM personnel still using Office 2016 ProPlus
• Adding members to a Sharepoint Portal (also OneDrive and Teams)
• Accessing WOL Microsoft OneDrive
• Using Microsoft Teams

Mitel (Shoretel) Phones 5

• Using Mitel Softphone
• How to Forward Your Extension to an External Number
• Using Voice Mail
• Temporary Extension Transferring
• Workgroup login/logout