NY IT Helpdesk

START HERE 2

• Introduction
• IT SOP's and Training Library

Product/Service Request 2

• Request for Gift Cards
• Conferencing

MMS Troubleshooting 2

• Setup Student Fusion Trip
• MMS Search - People Not Found

Office 365 4

• Office 365 Upgrade for LCM personnel still using Office 2016 ProPlus
• Adding members to a Sharepoint Portal (also OneDrive and Teams)
• Accessing WOL Microsoft OneDrive
• Using Microsoft Teams

Mitel (Shoretel) Phones 2

• Using Mitel Softphone
• How to Forward Your Extension to an External Number