NY IT Helpdesk

START HERE 6

• Introduction
• IT SOP's and Training Library
• How to Send a Fax from Your Email
• Creating your standard WOL email signature
• Adding a Printer on Windows

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System Access 2

• VPN access
• Cato Networks VPN Client for MacOS

Product/Service Request 2

• Request for Gift Cards
• Conferencing

MMS Troubleshooting 3

• Setup Student Fusion Trip
• MMS Search - People Not Found
• Missions Site - New Location MMS Setup (MAP)

Office 365 4

• Office 365 Upgrade for LCM personnel still using Office 2016 ProPlus
• Adding members to a Sharepoint Portal (also OneDrive and Teams)
• Accessing WOL Microsoft OneDrive
• Using Microsoft Teams

Mitel (Shoretel) Phones 5

• Using Mitel Softphone
• How to Forward Your Extension to an External Number
• Using Voice Mail
• Temporary Extension Transferring
• Workgroup login/logout

Basecamp 1

• Adding Users to Basecamp Projects

Digital Signage 1

• Update Digital Signage via Google Slides

EPAC 1

• EPAC Intro

Facebook 1

• How do we add a staff member to a Facebook page to post?

Flippingbook 1

• Flippingbook - What is it and how to use it

Formstack 2

• Need a New Form?
• Need a Form Changed?

Humanity 5

• How do I cancel an employees vacation request once already approved?
• How to reset your Humanity Password.
• Requesting Time Off through Humanity
• Pulling Reports within Humanity
• Logging into Humanity

Marketing Websites 0

Mitel/Shoretel 1

• Logging into Mitel/Shoretel

Outlook 3

• Signatures for Outlook
• How to show Focused or All Mail in Outlook 365
• Accessing Shared or Service account Mailboxes from Outlook 365 Web Client

QuestionPro 1

• Pulling Reports from QuestionPro

Pardot 2

• How to add an email address to a Pardot List within Pardot
• How to add a contact to a Pardot mailing list from Salesforce

Salesforce 10

• Logging into a Salesforce Sandbox
• Salesforce Email Templates
• Salesforce for Outlook
• Signing into Salesforce for the first time
• EnrollmentRx Waiver Codes

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Shopventory 2

• Transfers - Creating a transfer
• Transfers - Accepting a Transfer

Square 1

• Square Users Guide

Zoom 9

• Zoom.us Online Conference Training
• Zoom Password Reset
• How to work a Zoom Room
• How to Secure a Zoom Meeting
• Zoom Recordings

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ALL WOL 1

• Electronic Forms